Writing Effective Policies & Procedures

Objective:

This training course on Writing Effective Policies and Procedures will highlight the following key topics:

• Determining the right content for each document
• Structuring content correctly
• Writing in a clear, unambiguous way
• Understanding the iterative process of writing and approval
• Understanding how to keep all stakeholders engaged and on-side

Content:

What are Policies and Procedures?

• Introduction
• Why they are important in day-to-day operation?
• Why are policies and procedures important for tendering?
• What should a policy contain?
• The structure of Policy and Procedures
• Think audience: who is going to use your documents and what do they need?

Day Two: How to write company Policies and Procedures

• Getting started – mapping content
• Best practice in content creation
• Drafting processes and stakeholder consultation
• A practical guide to writing plain language
• Beta Testing
• Drafting exercises

Day Three: The Strategic Overview – From Task To System

• Ensuring policies and procedures match not conflict
• The role of policy and procedures in the organisation
• What needs to be included?
• Who needs to be involved?
• The Review Process
• The Approval Process

Day Four: Developing and Improving Policies and Procedures

• Review examples of Policy and Procedures
• Avoiding ambiguity
• Standards and Regulations – Keeping up-to-date
• Communicating about your Policies and Procedures
• How to ensure staff compliance?
• Maintenance

Day Five: Keeping Ahead of the Curve

• Gathering and analysing feedback
• Publication and version control
• SMART objectives and KPIs
• Using PEST, PESTLE and SWOT to identify need
• Action Planning

For Whom:

• Process Control Professionals
• Administrators
• HR, Health & Safety, and Quality Professionals
• Document Management Professionals