SUPPLIER RELATIONSHIP MANAGEMENT PRACTITIONER

Objective:

• Understand the fundamentals and strategic importance of Supplier Relationship Management (SRM)
• Identify, classify, and prioritize suppliers for effective relationship management
• Develop and implement SRM strategies that strengthen collaboration and business performance
• Use Key Performance Indicators (KPIs) to measure and improve supplier performance
• Manage supplier risks, conflicts, and business continuity challenges effectively
• Leverage technology and innovation to enhance supplier relationship management
• Strengthen negotiation and communication skills for successful supplier engagement

Content:

Foundations of Supplier Relationship Management

• Understanding Supplier Relationship Management (SRM) and its importance in modern business
• Key principles and objectives of SRM
• The role of SRM in supply chain strategy
• Categorizing suppliers based on value and risk
• Strategic versus tactical supplier relationships
• Applying supplier positioning models such as the Kraljic Matrix and ABC Analysis

Developing an SRM Strategy

• Aligning supplier relationships with organizational goals
• Defining roles and responsibilities within the SRM framework
• Establishing governance structures for supplier management
• Evaluating and selecting potential suppliers
• Conducting supplier due diligence and risk assessments
• Developing long-term strategic supplier partnerships

Managing Supplier Performance and Risk

• Establishing clear expectations and Service Level Agreements (SLAs)
• Implementing continuous supplier performance improvement strategies
• Managing and improving poor supplier performance
• Identifying, assessing, and mitigating supplier risks
• Business continuity planning and supply chain resilience
• Managing geopolitical, financial, and operational risks

Collaboration, Innovation and Negotiation

• Building a collaborative partnership mindset
• Joint problem-solving and value creation with suppliers
• Driving co-innovation through supplier collaboration
• Effective negotiation strategies for supplier management
• Managing supplier conflicts and dispute resolution
• Applying win-win negotiation techniques

Technology, Future Trends and Practical Applications

• The role of Artificial Intelligence (AI), automation, and blockchain in supplier management
• E-Procurement systems and Supplier Relationship Management platforms
• The evolving role of SRM in global supply chains
• Sustainability and Environmental, Social, and Governance (ESG) considerations
• The impact of geopolitical and economic changes on supplier relationship management

Who Should Attend?

• Procurement and Supply Chain Professionals
• Vendor and Supplier Managers
• Contract and Purchasing Officers
• Operations and Logistics Managers
• Business Leaders involved in supplier engagement and strategic sourcing
• Professionals responsible for supplier performance and relationship management