PROBLEM SOLVING & DECISION-MAKING SKILLS FOR ENGINEERS AND TECHNICAL PROFESSIONALS

Objective:

• Understand the importance of applying structured methods for effective problem solving and decision making
• Develop the ability to involve the right people and resources during problem analysis
• Identify, analyse, solve, and prevent technical and organizational problems more effectively
• Improve decision-making capabilities and develop practical recommendations
• Communicate problem analysis, solutions, and recommendations clearly to achieve understanding and acceptance
• Apply problem solving and decision-making techniques immediately in daily professional practice

Content:

Introduction to Problem Solving and Decision Making

• Introduction to the programme
• Understanding problem solving and decision making
• Exploring generic approaches to problem solving and continuous improvement
• Introduction to structured problem-solving methods
• Understanding the RATIO approach
• Case studies and practical demonstrations

Reflecting on Problems and Identifying Root Causes

• Understanding the Reflect stage of the RATIO approach
• Analysing cases to determine root causes
• Introduction to event mapping techniques
• Conducting event mapping exercises
• Applying event mapping techniques in daily practice

Analysing Technical Problems

• Understanding the Analyse stage of the RATIO approach
• Describing problems using the IS / IS-NOT analysis method
• Identifying possible causes through brainstorming and structured analysis
• Using characteristics, changes, and Ishikawa diagrams for problem analysis
• Determining true root causes
• Practical problem analysis exercises
• Completing event maps based on problem analysis outcomes

Analysing Human and Organizational Problems

• Understanding human factor analysis
• Applying human factor analysis techniques
• Understanding the Target stage of the RATIO approach
• Identifying alternative solutions and selecting the best options
• Applying decision analysis methods
• Completing event maps using human factor and decision analysis outcomes

Implementation, Monitoring and Evaluation

• Understanding the Implement stage of the RATIO approach
• Conducting risk analysis and developing mitigation strategies
• Applying risk analysis techniques through practical exercises
• Using human factor analysis to anticipate challenges
• Understanding the Observe and Evaluate stages
• Implementing problem-solving and decision-making methods in daily operations
• Reviewing outcomes and completing the training programme

For Whom:

• Engineers and Technical Professionals
• Maintenance, Engineering, Technology, and Production Professionals
• Operations Managers and Supervisors
• Project Managers involved in technical problem solving
• Professionals responsible for improving processes and operational performance
• Anyone seeking to strengthen problem-solving, analytical thinking, and decision-making skills