People Management Skills Training Course

Objective:

Upon completing this course successfully, participants will be able to:

• Describe and implement different theories and philosophies to manage people at work
• Understand how individuals and teams work in an organization
• Examine individuals’ personality and behaviors to result in better management of people
• Apply different techniques and strategies to improve people management in organizations
• Harness the team’s ability to improve performance
• Motivate people to improve their overall performance
• Coach and inspire employees effectively
• Resolve and manage conflicts quickly
• Understand cultural differences and nullify their negative impacts

Content:

Introduction

• What is people management?
• Why is people management needed in organizations?
• Traditional people management theories
• Modern people management theories

Understanding Different Individuals in Organizations

• Importance of understanding employees as a leader
• Behavioral understanding of an individual
• Understanding impact of culture on behavior
• Self-assessment and awareness
• Understanding the background

Recruitment Strategies

• What kind of people do you want to hire/recruit?
• Importance of hiring the right people
• Determining attitude and behavior
• Do not assume
• Ask questions
• Be neutral and unbiased

Training and Development Strategies

• Importance of training employees in managing them
• Conducting regular coaching and mentoring sessions
• Emphasizing soft skills
• Invest in personal development
• Rolling out various opportunities for individuals

Performance and Rewards

• Why rewards?
• Defining performance parameters
• Acknowledging achievements
• Defining rewards based on the level of achievement
• Conducting regular rewards and recognition meetings

Conflict Management

• Why do conflicts happen?
• Acting responsibly
• Listen to both parties
• Be neutral
• Determine the real reason
• Role of training in managing conflicts
• Different approaches to managing conflicts

Discrimination and Harassment Prevention

• Difference between discrimination and harassment
• Educate employees and management
• Conduct proper training
• Set guidelines
• Form a team to keep a regular check

Feedback

• Importance of feedback in managing people
• Learn the art of giving feedback
• Be a motivator
• Ask for regular feedback from employees
• Work on feedback and improve the workplace

Principle of Administrative Management Theory

• History and importance
• Organise
• Command
• Control
• Coordinate
• Plan
• Forecast

Different Theories for People Management

• Human Relations Theory
• Bureaucratic Management Theory
• Scientific Management Theory