Operational Excellence for Leaders

Objective:

By the end of this Operational Excellence for Leaders training course, participants will be able to:

• Align strategy and operations management to enhance organization’s competitive advantage
• Prioritize and link improvement activities to achieve the organization’s strategic objectives
• Review processes, suggest improvements, and monitor the progress of the changes
• Evaluate proposed projects and work processes to improve effectiveness and efficiency of business operations
• Focus on developing people and having a clear understanding of where the business is going
• Lead the implementation of lean organization principles and methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper
• Influence organizational culture and employee behavior to support Operational Excellence

Content:

The Business Case for Operational Excellence (Op Ex)

• The discipline of market leaders
• Overview of Op Ex - Framework, Principles, and Benefits
• The linkage between Strategy & Operations Management
• The dynamics of an organization’s “Golden Triangle” – People, Process, and Systems
• Roles of Op Ex in Good Corporate Governance
• Integrated Management Systems – Quality, Environmental, and Safety & Health

The Project-based Approach to Achieving Strategic Operational Objectives

• Overview of Project-based Management
• Project pipeline development and prioritization
• Project Management fundamentals - Lifecycle, Constraints, Tools, and Deliverables
• Evaluating a project’s business case proposal
• Key competencies for project managers

Practices & Methodologies for Operational Excellence

• Continuous improvement
• Applying a problem-solving model
• Key analytical and creative thinking tools
• Analyzing business processes
• Key tools for process modelling and analysis
• Theory of Constraints (TOC)

Lean Organization Practices

• The history of lean movement
• Lean management
• Finding & eliminating wastes
• Visual management & controls
• Costs of Quality (COQ)

Leading Cultural Change for Operational Excellence

• Leadership in Operational Excellence
• Understanding the Cultural Web
• Elements of Corporate Culture Analysis
• Applying a model for organizational change
• Building high-performing teams