Modern Strategies for Effective Performance of Personal Assistants and Clerical Officers Course

Objective:

• Modern business writing skills
• Planning and executing professional meetings
• Practical agenda setting and minutes taking guidelines
• Time management and self-management strategies
• Effective workstation management
• Managing hospitality

Content:

• Identify the key role and responsibilities of a PA
• Focus on how the role has evolved and why it is such a key role in any organization
• Learn the key management skills secretaries need to deal with all internal and external stakeholders
• The power of the first impression
• Modern telephone management skills
• Positive scripting and ownership of conversations
• Analysis of the PA’s behavioral style and communication strengths