Mastering people management & team leadership

Objectives

This training will introduce the fundamental principles of how to effectively manage people and lead teams, and show participants how to share this knowledge through active coaching and mentoring.

At the end of this People Management and Team Leadership training course, you will learn to:

• Understand your role as manager and leader
• Establish clear objectives and standards of performance for your teams
• Manage your workload using effective prioritisation and delegation techniques
• Maximise your influencing skills through skilled communication
• Build an effective team and exceed expectations

Content:

Understanding Your Role

• Leader or manager
• Self-perception
• Beyond the job description: Finding-out what your organization requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Personal Effectiveness, Time Management and Delegation

• Understanding yourself and your organizational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Communication, Influence and Conflict Management

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: The keys to personal influence
• Managing conflict assertively

Team Building, People Management and Motivation

• How high-performing teams work
• Identifying team roles
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

Enhancing Team Performance through Coaching and Development

• How people learn
• Coaching for personal and team growth
• Feedback skills
• Development planning