Mastering People Management & Team Leadership

Objective:

At the end of this Mastering People Management & Team Leadership training course, you will learn to:

• Define Your Role as a Manager and Leader
• Set Clear Goals and Performance Standards
• Optimize Workload Management
• Strengthen Influencing Skills with Effective Communication
• Build High-Performing Teams and Surpass Goals

Content:

Understanding Your Role

• Leader or manager
• Self-perception
• Beyond the job description: Finding out what your organization requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Personal Effectiveness, Time Management and Delegation

• Understanding yourself and your organizational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Communication, Influence and Conflict Management

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: The keys to personal influence
• Managing conflict assertively

Team Building, People Management and Motivation

• How high-performing teams work
• Identifying team roles
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

Enhancing Team Performance through Coaching and Development

• How people learn
• Coaching for personal and team growth
• Feedback skills
• Development planning