MAINTENANCE CONTRACTING & OUTSOURCING

Objective:

• Make informed decisions on which maintenance activities should be outsourced and which should remain in-house
• Understand the benefits of lean maintenance contracts and how they improve efficiency and cost effectiveness
• Select and apply appropriate maintenance contract models, including Service Level Agreements (SLAs)
• Define service levels and establish performance monitoring systems for contractor accountability
• Develop and negotiate effective maintenance contracts aligned with organizational objectives
• Identify and mitigate common risks associated with maintenance outsourcing
• Evaluate contractor and stakeholder performance to ensure successful contract delivery
• Implement effective maintenance contract management practices for continuous operational improvement

Content:

Outsourcing Considerations in Maintenance Management

• Introduction to maintenance outsourcing
• Asset management and the business impact of maintenance activities
• Determining which maintenance activities to outsource and retain internally
• Understanding risks associated with outsourcing maintenance services

Maintenance Contracts and Contractor Selection

• Understanding different types of maintenance contracts
• Identifying key parties involved in maintenance contracting
• Modern approaches to the tendering process
• Selecting the right maintenance contractor
• Costing maintenance services effectively
• Defining Key Performance Indicators (KPIs) for contractor performance monitoring
• Applying the Balanced Scorecard approach in performance-based contracts

Developing Effective Maintenance Contracts

• Understanding vendor management principles
• Managing the maintenance contracting cycle
• Building an effective contract management team
• Assessing and defining required service levels
• Developing the key components of a maintenance contract
• Implementing contract performance management systems
• Conducting periodic contract evaluations and improvement reviews

Contract Negotiation and Risk-Based Maintenance Strategies

• Managing expectations around availability, reliability, and maintenance costs
• Understanding preventive maintenance schedules and contractor practices
• Developing risk-based maintenance concepts
• Using maintenance strategies to negotiate effective lean contracts
• Applying negotiation tactics and techniques in maintenance contracting
• Practical negotiation tips for achieving successful outcomes

Final Workshop: Developing a Maintenance Contract

• Group development of a maintenance contract
• Defining service requirements and performance levels
• Preparing maintenance service proposals
• Establishing contractor selection criteria
• Presenting and evaluating bids
• Contract closing and implementation planning
• Reviewing results and identifying improvement opportunities

For Whom:

• Procurement and Supply Chain Professionals
• Maintenance Managers and Engineering Professionals
• Contract Managers and Project Professionals
• Professionals responsible for negotiating, managing, and evaluating maintenance contracts
• Teams involved in establishing maintenance outsourcing agreements
• Anyone seeking to improve their knowledge of maintenance contracting and outsourcing practices