Leading with Cultural Intelligence

Objective:

By the end of this Leading with Cultural Intelligence training course, participants will be able to:

• Recall and define key concepts related to cultural agility.
• Describe and explain the influence of culture on communication and leadership.
• Demonstrate the ability to apply strategies for effective cross-cultural collaboration.
• Examine and analyse cultural biases in workplace dynamics and decision-making.
• Develop and design a plan to strengthen cultural leadership skills.

Content:

Leadership and Culture

• Understanding globalization
• Your own cultural map
• The eight levels of culture
• The Hofstede five cultural value dimensions
• Leadership and culture

Cross-Cultural Communication Skills

• Cross-cultural communication issues
• Understanding barriers and biases in cultural communication
• The role of nonverbal cues and body language
• Active listening for better communication outcomes
• The importance of empathy

Cross-Cultural Negotiation

• An introduction to negotiation methods
• Cultural differences in negotiation
• Overestimating and underestimating cultural differences
• Negotiation traps to avoid
• Developing your cross-cultural mediation skills

Leading Multicultural Teams

• How teams develop
• Building inclusive, high-performing teams
• Leadership challenges and solutions in diverse workplaces
• Decision-making in multicultural contexts
• Avoiding groupthink in team decision-making

Managing Expatriate Workers and Nationalisation

• International assignments and global career development
• Why international assignments fail
• Culture shock and global working
• Establishing a Nationalisation Programme
• Personal Action Planning