Executive Secretary Skills Training Course

Objective:

This Executive Secretary Skills Training Course aims to achieve the following objectives:

• Apprise entire spectrum of responsibilities that rests upon the Executive Secretary
• Develop communication and interpersonal skills within the participants
• Refine participants into personalities capable of performing well in high pressure situations as well as develop the capacity to become the associating link between the executives and clients
• Ensure smooth functioning of tasks at the office and thus enhance overall productivity
• Develop participants into tech-savvy professionals

Content:

Role of an Executive Secretary in Today’s Modern Office

• Types and duties
• Personal traits
• Required work ethics
• Recognizing Executive’s needs

Communication and Interpersonal Skills

• Telephone skills – handling calls, telephone etiquettes
• Business correspondence – email, letter drafting, memos
• Body language and appearance
• Teamwork
• Collaboration skills

Organizational Skills

• Strategic planning
• Innovative thinking
• Attention to detail
• Need of confidentiality and professional discretion

Problem Solving and Critical Thinking

• Analyzing and evaluating
• Researching Executive’s needs
• Consultant skills

Clerical and Administrative Skills

• Handling physical and electronic mail
• Developing filing system and indexing
• Arranging meetings – preparing minutes
• Making travel arrangements
• Basics of banking services – making and accepting payments

Office Management

• Office organization
• Record administration
• Acting as a link between executives and other employees
• Work simplification

Computer Skills

• Word processing
• Spreadsheets
• Preparing presentations
• Social media

Maintaining Work-life Balance

• Time management
• Stress management
• Working in pressure situations