Enhancing Core Skills for Administrators & Secretaries

Objective:

• Understand the importance of effective administration skills within an organisation
• Develop the skills needed to be an administrator or professional secretary
• Manage time efficiently and be able to think proactively
• Enhance communication and interpersonal skills
• Develop self-management and deal with time wasters
• Understand how to be assertive and build a good rapport with your manager
• Employ a proactive role in handling job responsibilities within a team environment

Content:

Effective Time Management

• Understanding the importance of time management
• Controlling, prioritizing and organizing your work
• Coping with large tasks
• Ensuring the safety and efficiency of your work environment
• Basic project management
• Taking control

Improving Communication Skills

• Why are communication skills so important?
• Understanding the different means of communication in business
• Using vocabulary that works
• Writing effectively
• Improving listening skills
• Being aware of the barriers to good communication

Assertiveness Skills

• What is assertiveness and why is it important?
• Developing confidence in order to use assertiveness skills
• Understanding gender differences
• Practical advice to using assertiveness skills in your work environment
• Coping with stress

Successfully Working with Managers and Colleagues

• Why is this important?
• Learning ways to manage your manager
• Coping with different personalities and working styles
• Understanding your own strengths and areas for improvement
• Learning to delegate effectively

Organising and Planning for Superior Performance

• Setting challenging performance goals
• Putting Key Performance Indicators (KPIs) to work
• Utilising planning strategies and forward thinking
• Prioritizing objectives
• Personal action planning

Target Audience:

• Administrators and Secretaries who want to focus on their role, responsibilities and challenges
• Support staff who aspire to become administrators
• Those who perform the tasks within an Administrative or Secretarial position, wishing to improve their skills