Efficient Administration Skills Course

Objective:

• Prioritise and cope with multiple tasks without missing deadlines
• Think like a Manager – planning, making decisions and solving problems
• Manage their thoughts and feelings to improve self-confidence and self-empowerment
• Communicate effectively and assertively at all levels and in all situations
• Manage paperwork, diaries, meetings, presentations, and phones more effectively

Content:

Taking Control of Your Work Life

• Understanding and clarifying purpose, vision and mission
• The secret to working smarter rather than harder
• Controlling, prioritizing and organizing your work
• Streamlining your office systems and getting your paperwork under control
• Making your office user friendly and efficient

Essential Administrative Skills

• Harnessing the power of the mind – through Mind Mapping Techniques
• Managing larger projects to meet deadlines
• Planning skills – using a Gantt chart to chart work progress
• Problem solving and decision-making techniques
• Decision Making tools

Vital Communication Skills

• Different styles of communication
• Learning to be more assertive
• Win-win conflict resolution
• Understanding and using body language
• Understanding different personality types and how to deal with them

Developing as a Professional

• Listening skills – seeking to understand before being understood
• Creating a professional image
• Leadership skills
• How to make presentations with confidence and power
• Learn the essentials of planning a presentation

Self-Empowerment and Self-Management

• Understanding stress and learning coping skills
• The essential skills of emotional intelligence
• Using emotional intelligence at work
• Transforming fear and negativity and reactive-ness
• Becoming a more proactive, responsible and self-aware person