Developing Professional Skills for Senior Secretaries/Personal Assistants

Objective:

• Improve their existing skills
• Understand how to develop their role
• Learn how to write more effective correspondence
• Learn how to give memorable presentations
• Be aware of how to be more proactive
• Understand ways in which they can expand their business acumen
• Learn ways to manage their managers
• Discuss interpersonal intelligence and how it can improve their working practice
• Be aware of how they can take some control over their time and work output

Content:

Module 1: Building on Existing Skills

• Key Topics:
• What is your role?
• Organisational skills
• Planning and prioritising
• Time management under pressure
• Advanced customer service skills and telephone techniques

Module 2: Developing the Role

• Key Topics:
• Ways to become more proactive
• Take some control over your workload
• Discuss how you can expand your knowledge of the business
• Cope with and take advantage of change in your work environment
• Goal setting

Module 3: The Importance and Value of Communication Skills

• Key Topics:
• Why are communication skills so important?
• Talk about how to be more assertive in the workplace
• Learn to delegate
• Improve your listening skills
• Write more effective business letters and e-mails
• Learn how to structure reports
• Tips for giving excellent presentations

Module 4: Managing Your Manager and Raising Your Profile

• Key Topics:
• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Your working style
• Understand how to be effective in meetings
• Discuss ways to improve your confidence
• Working as a team
• Using your skills to enable your manager to concentrate on his/her priorities

Module 5: Interpersonal Intelligence

• Key Topics:
• Understanding people
• Expressing yourself with clarity
• Asserting your needs
• Giving and receiving feedback
• Influencing skills
• Resolving conflict
• Being a team player
• Being flexible

Target Audience:

The Developing Professional Skills for Senior Secretaries/Personal Assistants training course is aimed at Personal Assistants, Executive Secretaries/Assistants, and Administrative staff who want to develop and enhance their role within their organization.