Communicating, Coordinating and Leading

Objective:

By the end of this course, participants will be able to:

• Increase self-awareness, enabling a greater understanding of strengths & skills gaps as leaders and coordinators
• Demonstrate advanced communication skills, both verbal and non-verbal
• Coordinate people, events and projects with confidence
• Identify motivational traits of people at work and methods of increasing their levels of motivation
• Understand the latest leadership, time and teamwork theories and their practical application in the workplace

Contents:

Who Do You Think You Are?

• Self-awareness: understanding your strengths and challenges
• Psychometrics: the art of personal profiling
• Leadership style: how do you work with your team?
• Assessing your abilities as a coordinator
• Discovering your preferred team role
• Your own communication style

Enriching Your Communication Skills

• Subjective vs. objective experience in communication
• Influence and the importance of advanced language patterns in communication
• Effective questioning and listening skills
• Motivation and behavioural drivers
• The emotional loop

The Skills of the Coordinator

• Time bandits: understanding the value of your time
• Prioritization or procrastination
• Working together to achieve your goals: the secrets of great team working
• Essentials of project management
• Chairmanship: how to run effective and productive meetings
• Coordination activities in the age of IT

The Modern Leader

• Exploring emotional intelligence: the 10 intelligences
• IQ versus EQ in staff recruitment and retention
• Emotional intelligence and leadership
• Theory X and Theory Y – push and pull leadership
• Leadership: the importance of personal and corporate values within the workplace
• Organizational culture and its impact on the workforce

Communicating, Coordinating and Leading

• What do people say about your team — and what do you want them to say?
• Key challenges for your team and how to meet them
• Case study: communicating, coordinating and leading in practice
• Personal action planning