Advanced Management & Administrative Course for Secretaries & PAs

Objective:

Participants will:

• Acquire managerial and administrative skills
• Manage an office effectively
• Lead and motivate others
• Manage events such as AGMs, send forth and protocol
• Write well and communicate effectively

Contents:

• Becoming a manager and an office administrator
• Principles and practice of office management
• Building an effective support team
• Management processes: Planning, Organizing, Directing, Controlling
• Using formal and informal communication to achieve results
• Problem-solving and decision making
• Managing the boss
• Office facilities management / Health, safety and environment
• Events management
• Protocol and travels management
• Time management – Urgency / Importance matrix
• Work ethics
• Emotional intelligence
• Personal effectiveness techniques