Administration and Office Management Professional

Objective:

By the end of the Administration and Office Management Professional Course, participants will be able to:

• Understand the importance of their role in an organization
• Learn different tactics when dealing with tasks concerning the management and individuals from different departments
• Develop action plans to complete their tasks more effectively
• Understand the techniques of Planning, Organizing, and Controlling
• Learn the techniques to manage records and documentation
• Learn how to control emotions during stressful situations
• Enhance your multi-tasking skills
• Learn the skills of Priority Management
• Implement verbal and written communication approaches
• Coordinate and organize meetings effectively
• Manage telephone calls efficiently and professionally
• Learn to make quick decisions and resolve office-related matters
• Develop relationships throughout the organizational structure
• Develop a customer-centric and service attitude and mindset
• Learn the main causes of stress and apply the practices to control it
• Employ time management techniques for better efficiency
• Submit information in a more effective manner
• Manage time efficiently and be able to think proactively
• Perform basic HR functions and roles
• Think and perform like a manager for effective managerial tasks

Content:

Role of an Office Administrator

• Understanding Your Organizational Structure
• Organizing the Organization: Smart techniques
• Competencies to be a successful Administrator
• Identifying your job role and your value
• Managing Processes and managing people
• Team Management

Developing an Effective Office Management System

• Tips and Techniques as an office administrator
• Creating a process flow for different tasks
• Creating schedules and To-Do Lists
• Effectively using Outlook, schedulers, planners
• An ideal office management system
• Framework for an ideal Office Management
• Making things easy as an Administrator

Becoming a ‘Star Administrator’ in Office

• Increasing credibility and securing recognition
• Developing a positive attitude
• Being assertive at the workplace and the balance
• Taking up control at work
• Selling your ideas to people around you
• Managing Working Relationships at all levels
• Conflict management skills

Customer-Centric Mindset

• Serving internal and external clients, vendors, and customers
• Understanding the needs
• Eliminating service barriers
• Effective ways to build rapport
• Providing excellent customer service
• Becoming the face of your organization
• Handling complaints diplomatically

Office Technology

• Office Technology: Introduction
• Overuse and Misuse of technology
• Office layout and ergonomics
• Desk Management
• Heading towards a paperless system
• Using office technology to the fullest
• Information and Data Management
• Presentation of statistical information

Event and Travel Management

• Travel Arrangements
• Events and Meeting Management
• Business Correspondence
• Filing and Documentation Management
• The paper flow system
• Basic Accounting Skills
• Basic Computer Skills

Business Meetings

• Organizing objective-oriented meetings
• Elements of effective meetings
• Coordination and organizing meetings
• Preparing meeting agendas
• Controlling time
• Identifying meeting challenges
• Maintaining the minutes of meetings

Time Management

• Managing time effectively
• Identifying and eradicating time wasters
• Setting SMART goals and priority levels
• Measures and parameters to control effectiveness
• Planning time for self and others
• Maintaining time logs and improvising on use of time

Telephonic Skills as an Office Administrator

• Using the telephone in the most productive way
• Professional Telephone Etiquette and behaviour
• Principles for good and effective listening
• Steps in professionally handling a business call
• Use of phone applications
• Handling difficult callers
• Understanding common phone problems

Emotional Intelligence

• Emotional Intelligence: True sign of corporate maturity
• Principles of emotional intelligence
• Building your self-confidence
• Facing and dealing with difficult situations
• Handling requests by multiple managers and organizing the workload
• Integrating emotional intelligence with office management
• Techniques to become practical and responsible as an Administrator